Kumoship Inc., along with its affiliates and subsidiaries (referred to collectively as the “Company”, “we”, “us”, or “our”), is dedicated to safeguarding the Personal Information (as defined below) of our customers and users of our website (“you”) against unauthorized access, collection, use, disclosure, theft, or loss. We respect your privacy and take full responsibility for how your Personal Information is handled. All employees, partners, and affiliates must comply with the standards outlined in this Policy.
“Personal Information” refers to any data—whether factual or subjective, recorded or not—that relates to an identifiable individual. This includes any information that, alone or in combination with other data, can be used to identify, contact, or locate a person. Personal Information does not include business contact details such as your name, job title, or professional contact information.
This Privacy Policy (the “Policy”) outlines how we appropriately collect, use, and disclose Personal Information, your right to restrict access to your records, and our procedures for securely disposing of data when it is no longer needed.
In this Policy, we describe how we handle your Personal Information when you use our services, visit or interact with our website at https://www.kumoship.com, including its subdomains or any other site we may designate (collectively referred to as our “Website”), or otherwise engage with us.
The purpose of this Privacy Policy is to provide you with a clear understanding of our privacy practices. It outlines the types and categories of Personal Information we currently collect, or may collect in the future, from our users. It also explains how we collect this information and the reasons behind its collection, use, and disclosure.
We further describe how your Personal Information is or may be used, how you can access or request corrections to your information, and the circumstances under which we may share it with third parties. Additionally, this Policy offers guidance on how to contact us if you have any questions, concerns, or require further information regarding our privacy practices.
This Policy should be reviewed alongside our Website’s Terms of Use, the Kumoship Insurance Terms, and our Terms of Service. Together, these documents outline the full scope of your relationship with Kumoship and how your data is managed throughout.
We strongly encourage you to read this Policy carefully to fully understand how we collect, process, and safeguard your Personal Information. If you do not agree with any part of our policies or practices, we recommend that you discontinue use of our Website. By choosing to access or use our Website, you confirm that you have read, understood, and accepted the terms outlined in this Policy.
Please be aware that this Policy may be revised from time to time. Any changes will be reflected on this page, and your continued use of the Website following such updates will indicate your acceptance of the revised Policy. We encourage you to check back periodically to stay informed about how we protect your information.
Furthermore, if you are a California resident, California law may provide you with additional rights regarding our use of your Personal Information. Please vist their website, California Consumer Privacy Act of 2018 (CCPA) Privacy Notice., for further information.
This section provides an overview of our privacy practices and how we handle your Personal Information.
The Company collects Personal Information when you engage with us through our website, such as when you submit inquiries or provide information. In addition to identifiable data, we may also collect non-personal information. This includes details such as the date and time you access our Website, your Internet Protocol (IP) address, as well as data collected through cookies and web beacons.
We may share your Personal Information with authorized individuals within our organization, including employees, agents, service providers, and legal representatives. Additionally, we may disclose your information to trusted third parties (“Third Parties”) who assist us in delivering our services—for example, those facilitating credit extensions or providing shipping logistics through third-party carriers. If you access a third-party website via links on our site, your use of that site is subject to its own terms and conditions, which are beyond our control. However, we may share your Personal Information with these Third Parties solely to fulfill services you have requested via our platform.
Your Personal Information will not be shared with Third Parties without your consent, except in the situations described above. These exceptions include instances where you have expressly authorized such sharing, where it is required by law, or where such disclosure was explained to you at the time of data collection.
We may also use your Personal Information to comply with legal and regulatory obligations, to manage and improve the operation of our Website, to prevent fraud or illegal activity, to respond to your inquiries, and to communicate with you—if you have consented to receiving such communications.
You have the right to withdraw your consent to the collection, use, storage, disclosure, and retention of your Personal Information at any time. To do so, please contact us at legal “at” kumoship.com.
Finally, we are committed to protecting your Personal Information. To reduce the risk of unauthorized access or harm, we implement reasonable physical, technical, and organizational safeguards that are appropriate to the sensitivity of the data you provide to us.
The Company follows the privacy principles established by the Canadian Standards Association (CSA). These ten principles form the foundation of Canada’s federal privacy law, the Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5). Our Policy is built on these principles, guiding how the Company collects, uses, discloses, and protects the Personal Information we hold about you.
Our privacy principals are based on accountability, identifying purposes for collecting personal information, consent for collection and limiting collection of personal information.
We are committed to ensuring that the Personal Information we hold is accurate, complete, and up-to-date, to the extent necessary for the purposes it is being used for. This ensures that the information we rely on is as precise as possible, helping us provide services and manage your data effectively.
To protect your Personal Information, we implement appropriate security safeguards based on the nature and format of the information being stored. We recognize the importance of securing your data and take reasonable measures to prevent unauthorized access, disclosure, alteration, or destruction.
We are committed to transparency regarding our privacy practices. We will provide you with detailed information about how we manage your Personal Information, including the policies and procedures we follow to ensure its protection.
If you wish to access your Personal Information, we will inform you about the existence, use, and disclosure of your data upon your written request. We will provide you with access to that information, with certain exceptions. You also have the right to challenge the accuracy and completeness of the information we hold and request amendments if necessary.
Should you have any concerns or complaints regarding our compliance with these privacy principles, you can direct them to our Privacy Officer at legal “at” kumoship.com or to the relevant regulatory oversight body. We take such matters seriously and aim to address any issues promptly.
At the Company, we collect only the information necessary to fulfill the purposes outlined in this Privacy Policy. We are committed to safeguarding your privacy and will not collect any additional information or use your data for any other purpose without your explicit consent, unless permitted by law. We maintain detailed records of the information provided by users of our Website, ensuring that only the Personal Information deemed reasonably necessary is collected.
We gather and utilize various types of information from and about you, gathered from multiple sources, including the data you provide directly to us, as well as information automatically collected when you use our services or interact with our Website.
Information You Provide to the Company
When you use our Website, we ask for and collect certain Personal Information to provide you with our services effectively. This information is essential for the performance of the contract between you and us, to comply with legal obligations, and to enable us to deliver the products, services, and applications that you request. Without it, we may not be able to fully meet your needs.
For instance, when you register for an account or subscribe to our services, we require key information to create and validate your account. This may include your name, business name, username, password, mailing address, shipping address, email address, telephone number, and freight broker status. Additionally, we may request verification information such as government-issued ID images (where permitted by applicable laws), your ID number, or payment details including bank account, credit card, or payment account information.
Information You Choose to Provide
Beyond the basic registration information, you may choose to provide additional Personal Information. This can include details about your business, such as industry type, preferred language(s), business name, address, social media handles, and website URLs. You may also share specific user preferences like operational settings, email preferences, shipping options, packaging types, and product details, including origin, weight, and price. Further, you may submit feedback, surveys, or reviews, or share your experiences by communicating directly with our customer service team.
Automatically Collected Information
We also collect Personal Information automatically when you use our Website and services. This can include geo-location data, determined through your device’s IP address, as well as usage information, such as the pages you visit, products you search for, response times, and error reports. We monitor your interactions with our Website, including scrolling, clicks, mouse-overs, and the methods you use to navigate away from specific pages.
Aggregate information is also collected, which refers to anonymized data about users that is aggregated to generate statistics and analytics, helping us improve our Website and services. Although this data is derived from Personal Information, it is not considered identifiable data and cannot be used to identify any individual.
Log data and device information are automatically captured when you access and use our Website, including your IP address, browser type, operating system, device information, and other related details. This helps us understand how users interact with our Website and identify any issues or areas for improvement.
Cookies and Similar Technologies
Third-Party Information Collection
In addition to the data we collect directly, we may also receive information about you from third-party service providers. These third parties may use cookies or web beacons to collect information when you visit our Website, including demographic data, browsing history, and online activity. This information is often used to deliver targeted advertisements or provide services such as fraud detection and risk assessments.
You can opt out of targeted advertising by using the opt-out tools available through third-party networks like the Digital Advertising Alliance of Canada. However, opting out will not stop all advertisements; it will only prevent ads tailored to your preferences.
We do not control third-party tracking technologies or how they use your information. If you have concerns about any advertisements or targeted content, we recommend contacting the provider directly.
Other Information from Third Parties
Improving Our Website and Services
Fulfilling Legal Obligations and Enforcing Policies
Advertising and Marketing
We use your Personal Information to send marketing messages and advertisements tailored to your preferences. This includes personalizing and improving our advertising efforts, managing surveys, sweepstakes, contests, and promotional activities, and analyzing your characteristics and preferences to better target marketing materials.
If you do not wish to receive promotional communications, you can unsubscribe using the link in our emails. We may also use the collected information to help advertisers reach their target audience, though we do not share your Personal Information without consent. If you interact with an advertisement, the advertiser may assume you meet their target criteria.
We prioritize the privacy of your Personal Information and will only disclose it in line with this Privacy Policy. We do not sell, rent, or lease any Personal Information we collect from you to third parties.
Your information may be shared in accordance with the purposes described in this Privacy Policy and as permitted by applicable law. This can include sharing with our affiliated entities, service providers, with your consent, for marketing purposes, during corporate transactions, or to protect our lawful interests. We may share your information in the following situations:
We may transfer your Personal Information to authorized employees, contractors, service providers, and other third parties that assist us in running our business. These entities are required to keep your Personal Information confidential and use it solely for the purposes it was disclosed to them.
Your Personal Information may be processed, stored, and transferred to countries with different privacy laws than those in Canada. By submitting your information, you consent to such transfers.
We offer several options for managing your information:
It’s important that the Personal Information we have about you is accurate and up-to-date. Please inform us if your information changes. By law, you have the right to access and correct any Personal Information we hold about you.
You can review and update your Personal Information by logging into the Website and visiting your account profile.
If you wish to review, correct, or withdraw consent for the use of your Personal Information, you can send an email to legal@kumoship.com. If you have an account with us, please note that we can only delete your Personal Information if you also delete your user account. We may not be able to accommodate a request to change your information if we believe doing so would violate any laws or legal requirements, or result in incorrect information.
We may ask you for specific information to verify your identity before we provide access to or modify your Personal Information. Depending on applicable law, we may be required or allowed to refuse access to some or all of your Personal Information, or we may have already destroyed, erased, or anonymized it as part of our data retention practices. If we are unable to provide you with access, we will inform you of the reasons, subject to any legal or regulatory restrictions.
Access to your Personal Information may be restricted in certain cases, including:
If you have provided consent for the collection, use, and transfer of your Personal Information, you may have the right to withdraw that consent in certain situations. To do so, please contact us at marketing@kumoship.com. Please be aware that withdrawing your consent may impact our ability to provide you with certain products or services, and we will explain the consequences when you request to withdraw.
We reserve the right to update this Privacy Policy at any time. If we make changes, the revised Policy will be posted on our Website along with an updated “Last Modified” date.
If we make significant changes to how we handle your Personal Information, we will notify you via email to the address provided in your account or through a notice on the Website’s homepage. It’s your responsibility to ensure we have an up-to-date email address and to periodically review this Privacy Policy for any updates.
If you disagree with the updated Policy, you may cancel your account. If you continue to access or use the Website or our services after the updated Policy takes effect, your continued use will be subject to the revised terms, and you will be considered to have accepted the changes.
